Refund Policy

Last Updated: June 26, 2026

At StellarSquad LLC, we want you to be completely satisfied with your software purchase. Because we sell digital software licenses (product keys), our refund policy is strictly governed by the activation status of the product. Please read our policy carefully before purchasing.

1. Eligibility for a Refund

We offer a full 30-day money-back guarantee under the following specific conditions:

  • Unactivated Keys: If you purchased a digital license key but have not yet registered, activated, or used it, you are eligible for a 100% full refund within 30 days of purchase.

  • Defective Keys: If the license key provided is invalid, defective, or fails to activate your software, and our team cannot resolve the issue or replace the key within 48 hours of your report, we will issue a full refund.

2. When Refunds Cannot Be Issued

Due to the nature of digital software delivery, we cannot issue a refund if:

  • The product key has already been successfully redeemed, activated, or bound to a personal account (e.g., an Avast, Norton, or AVG account).

  • The request is made more than 30 days after the initial date of purchase.

  • The software is incompatible with your system hardware or operating system, provided the system requirements were clearly listed on our website prior to purchase.

3. How to Request a Refund

To initiate a return, please contact our billing department directly:

  • Email: support@stellarsquad.xyz

  • Subject Line: Refund Request – Order #[Your Order Number]

  • Required Info: Please provide your full name, purchase date, and a brief description of the issue. If the key is defective, please attach a screenshot of the error message.

4. Refund Processing and Timeline

Once your request is received, our team will verify the activation status of the digital license key with our distribution network:

  • If approved, your refund will be processed immediately.

  • The credit will automatically be applied to your original method of payment (Credit Card, Debit Card, or PayPal).

  • Please allow 5 to 10 business days for the refund to reflect on your financial statement, depending on your bank’s processing times.

5. Contact Information

For any questions regarding our return and refund procedures, please contact us at:

StellarSquad LLC

  • Email: sales@stellarsquad.xyz

  • Website: www.stellarsquad.xyz